Terms and conditions

Bookings

  • Clients may place a booking by web, email.
  • All correspondence and relevant documentation will be made and delivered through email and directed to the person responsible for making the booking.
  • The Company reserves the right to not guarantee the booking until the full amount set in the invoice has been received by the Company.
  • The Client bears the responsibility to communicate accurate information to the Company at the time of the booking.

Payment for the tour

  • Payments can be made by bank transfer or by debit/credit card through Virtual POS terminal.

Changes made by client

  • Request to change departure date must be made in writing by the Client to the Company.
  • The change in departure date is subject to availability.
  • Change in departure date will be confirmed by the Company if possible. Should a booking be transferred to a new departure date, the standard price of the tour on the particular departure date applies.
  • It is prohibited to transfer the booking to another person
  • In the event that the Client joins the tour after the departure date, or leaves before the completion of a tour, the Client shall not be entitled to any refunds or rebates from the Company.
  • In the event that the Client intentionally or unintentionally misses or refuses a service (such as a wine tasting) included in the tour, the Client shall not be entitled to any refunds or rebates from the Company.

Cancellations

By client

  • If you cancel at least 7 calendar days in advance, there is no cancellation fee.
  • If you cancel between 3 and 6 calendar days in advance, you will be charged a 20% cancellation fee.
  • If you cancel less than 2 calendar days in advance, you will be charged a 80% cancellation fee.
  • Cancellations less than 24 hours before and on the day of the tour are non-refundable.

By company

  • The Company reserves the right to, at any time and for any reason, cancel the tour.
  • A cancellation of a tour will be submitted in writing by the Company to the Client.
  • In the event of a cancellation, the Company shall refund the tour price to the Client. The Company is not responsible or liable for any costs incurred as a result of the cancellation nor any other claims arising from a cancellation.
  • If the minimum number of participants for a tour is not reached, the Company retains the right to cancel a tour. The minimum number of participants are listed on www.flagmangeorgia.com for each tour, if applicable.
  • In the event of a force majeure, the Company shall not be liable to pay compensation or refund the cost of the tour. A force majeure is an unusual, unforeseeable or unavoidable circumstance that is beyond the control of the Company and its suppliers. Examples include war, riots, terrorist acts, natural disasters, fires, adverse weather conditions, airport closures, strikes, epidemics or health risks.

Changes made by the Company

  • The Company reserves the right to make changes to the tour. These changes include but are not limited to: travel times; changes in departure or return points; different mode of transportation; change in accommodation; change in itinerary; change in winery; change in guide.
  • All changes will be communicated prior to departure if possible. The Client may decide to accept the change, accept an alternative holiday (which may result in a cost difference) or choose to cancel the booking at which point cancellation conditions will apply.
  • In the case that changes or alternative holidays result in a lower quality tour, the Company shall refund the difference in price to the Client.
  • In the event of a force majeure, the Company shall not be liable to pay compensation or refund the cost of the tour. A force majeure is an unusual, unforeseeable or unavoidable circumstance that is beyond the control of the Company and its suppliers. Examples include war, riots, terrorist acts, natural disasters, fires, adverse weather conditions, airport closures, strikes, epidemics or health risks.

Group Tours

  • Group Tours are scheduled tours with set departure dates subject to a minimum group size.
  • Group tours are only guaranteed to depart if the minimum group size has been obtained. If the minimum group size is not obtained, the Company reserves the right to cancel the tour and refund the tour price to the Client, in which the Client will have no claim for any damages against the Company, including but not limited to purchased flight tickets. The Client may also be offered an alternative tour on an alternative date, or the same tour on an alternative date. If the offer is accepted by the Client, the credit received will be moved to partially cover the price of the alternative tour.
  • All Clients that have booked a Group Tour will be informed of the status of the tour (cancelled due to inefficient demand, guaranteed departure, cancelled/postponed to alternative date).
  • A group tour is subject to same cancellation terms applied to all tours, as seen above.

Behaviour

  • The Company reserves the right to refuse a booking or terminate a holiday if the Client acts unreasonably and the Company deems that the Client’s actions or behaviour are likely to cause distress, damage, danger or annoyance to other tour participants, employees, partners and suppliers or to the property of mentioned persons.
  • The Company is not liable for any damages, including damages to infrastructure, caused by the Client’s behaviour or actions.
  • At all times, the Client must respect local, national and international laws.

 

Close Menu
×
×

Cart

API key not valid, or not yet activated.